Metamorph 1.1 - Import Model Error Message

At the time of writing, there is a bug with the Import Model feature in the Metamorph 1.1 release. Users running their DAW in Rosetta, and those using Intel Macs may encounter the following error message during the Import Model process: 

"Cannot access this file. Check that it is not open in another application and you have permission to read it. [26]"

To resolve this error message on Apple Silicon devices, please try opening your DAW without Rosetta. Follow the steps below to disable Rosetta: 

1. Quit your DAW
2. Open the Applications folder in Finder
3. Control-click (or right-click) your DAW's icon
4. Select Get Info
5. Deselect the "Open using Rosetta" checkbox
6. Re-open your DAW 

After opening your DAW without Rosetta, the Import Model process should work as expected. 

We appreciate your continued support while we work to resolve this issue. We will update this article and the Metamorph Release Notes when a fix for this issue becomes available. In the meantime, please contact the Customer Success team if you have any additional questions.