This article answers data privacy questions users may have while using our AI Assistant chatbot.

AutoTune Unlimited AI Assistant - Terms of Use and Privacy FAQ

About This Beta Service

What is the AutoTune Unlimited AI Assistant?

The AutoTune Unlimited AI Assistant is a beta prototype designed to provide technical assistance and guidance to AutoTune Unlimited subscribers. This artificial intelligence-powered service offers expertise on AutoTune products, vocal processing techniques, and professional audio production workflows to enhance your music creation process.

This service is currently in the beta testing phase, which means it may contain bugs, provide incomplete responses, or experience occasional service interruptions. We are conducting this beta program to evaluate system performance and improve service quality based on real-world user interactions before the full production release.

How does the AI Assistant function?

The AI Assistant processes your music production and workflow questions and provides responses based on AutoTune's comprehensive product documentation and industry best practices. The system is designed to deliver personalized guidance appropriate to your stated experience level and specific production requirements.

Privacy and Data Protection

Data Training Policy

AutoTune does not use your conversation data to train our artificial intelligence models. Your interactions with the AI Assistant serve exclusively to provide immediate music production workflow assistance and to monitor system performance for quality assurance purposes.

Information Collection Practices

When you interact with the AI Assistant, we collect the following information:

Your submitted questions and messages to the system, the AI Assistant's generated responses, technical metadata including timestamps and response latency measurements, and system error logs for troubleshooting purposes.

We do not collect your personal audio files, project configurations, Digital Audio Workstation settings, music streaming service information, or personal listening preferences and music consumption data.

Data Usage Guidelines

Your conversation data serves two distinct operational purposes. First, immediate technical assistance encompasses real-time response generation, relevant product recommendations based on your stated requirements, and personalized guidance tailored to your production workflow. Second, quality monitoring activities include response accuracy verification, technical error identification and resolution, conversation appropriateness and safety monitoring, and system performance measurement and optimization.

We explicitly do not use your data to enhance our AI models' general capabilities, incorporate your conversations into machine learning training datasets, share your interactions with other users or third parties, or create user profiles based on your music preferences or production styles.

Quality Monitoring Distinguished from AI Training

Quality monitoring involves systematic evaluation of system performance and response accuracy without incorporating user data into model training processes. This monitoring functions similarly to quality assurance testing, where we verify that the system operates correctly and provides accurate information while maintaining appropriate conversation boundaries.

AI training, which we do not conduct using your data, would involve using your conversations to improve the AI's general knowledge base or modify its response patterns. This distinction ensures that your conversations remain private while allowing us to maintain service quality and reliability.

Data Security and Retention

Data Retention Policies

Conversation data is retained for thirty days following your interaction for quality monitoring, system improvement purposes. All conversation data is automatically and permanently deleted after this thirty-day period. Users may request immediate deletion of their conversation data at any time by contacting our support team.

Security Measures

We implement enterprise-grade security protocols to protect your data. All conversation data is encrypted using AES-256 encryption standards during transmission and storage. Our service operates on Voiceflow's SOC-2 Type 1 compliant infrastructure, which provides enterprise-level security and data protection standards. More information regarding Voiceflow security compliance is available here. 

Access to conversation data is restricted to authorized team members who require this access for quality monitoring and system maintenance purposes. We do not share conversation data with external parties except by required by law. 

Data Collection Opt-Out Options

Basic conversation data collection is essential for the AI Assistant to function and cannot be disabled while using the service. However, users maintain control over their participation through several options: you may choose not to provide feedback through rating mechanisms if you prefer not to contribute to service improvement efforts, request immediate deletion of your conversation history at any time, or discontinue service usage if you prefer not to have conversations monitored for quality assurance purposes.

Music Industry Privacy Considerations

Artist and Musical Content Information

When you reference specific artists, songs, or musical techniques in your questions, we treat this information as contextual data necessary to provide relevant technical guidance. We do not create preference profiles based on the artists or genres you mention, store information about your musical tastes or stylistic preferences, or access your music streaming accounts or listening history data.

Copyright and Intellectual Property Protection

The AI Assistant provides general technical guidance and publicly available information about music production techniques. We do not reproduce copyrighted lyrics, musical compositions, or proprietary content creation methods. Our responses focus on technical instruction and industry-standard practices rather than creative content generation or reproduction of protected intellectual property.

Beta Testing Terms and Conditions

Beta Service Limitations

This beta version represents a prototype system under active development and testing. Users should expect occasional system bugs, incomplete feature sets, service interruptions during testing periods, and responses that may be incomplete or require verification. The service capabilities and user interface may undergo modifications throughout the beta testing period.

Beta Service Disclaimers

The beta service is provided on an "as-is" basis without warranties of any kind, either express or implied. We do not guarantee continuous service availability during the beta testing period. Customer support response times may be extended during beta testing as we prioritize system development and issue resolution. Beta features may be modified, removed, or significantly altered before the production release.

Users should not rely on the beta service for critical information storage or time-sensitive technical support requirements.

AI Interaction Transparency

Nature of AI Interaction

You are interacting with an artificial intelligence system, not a human customer service representative. The AI Assistant utilizes machine learning algorithms to interpret your questions and generate responses based on AutoTune's technical documentation and industry best practices.

The system cannot perform direct actions within your Digital Audio Workstation software, access your project files, or provide real-time technical support for account-related issues. The AI Assistant may occasionally produce incomplete responses or require clarification to provide optimal guidance.

AI Assistant Capabilities and Limitations

The AI Assistant is designed to provide AutoTune product recommendations based on your stated requirements, vocal processing technique guidance and workflow optimization, music production best practices for various genres and styles, and detailed explanations of AutoTune features and parameter settings.

The system cannot directly interface with your DAW software or plugins, modify your project files or settings, provide immediate technical support for software installation or licensing issues, serve as a replacement for human customer service for account management, or generate copyrighted musical content or compositions.

Technical Platform Information

Service Infrastructure

The AI Assistant operates on Voiceflow's enterprise chatbot platform, which maintains SOC-2 Type 1 compliance certification for information security management. The platform provides GDPR-compliant data processing capabilities, enterprise-grade infrastructure with robust security protocols, and secure data encryption and storage systems using industry-standard protocols. See this page for more information.

Data Processing Flow

Your message is encrypted and transmitted securely to our AI processing system. The AI generates responses using AutoTune's curated knowledge base and existing technical documentation. The response is transmitted back to you through encrypted channels while conversation data is stored temporarily in secure systems for quality monitoring purposes. All conversation data is automatically deleted after thirty days in accordance with our retention policies.

International Data Processing

For users located outside the United States, conversation data may be processed on servers located within the United States to ensure optimal system performance. All international data transfers utilize secure, encrypted transmission protocols and comply with applicable international data protection regulations, including the General Data Protection Regulation (GDPR). All users, regardless of geographic location, receive equivalent privacy protections and data handling standards.

User Rights and Contact Information

Privacy Rights

Users maintain comprehensive rights regarding their conversation data, including the right to access copies of their conversation history, request immediate deletion of their stored data, correct any inaccurate information in their conversation records, download their conversation history for personal records, and discontinue service usage at any time without penalty.

Contact Information for Privacy Inquiries

For questions regarding privacy practices, data handling procedures, or to exercise your data rights, please contact our Customer Success team here, with the subject line "AI Assistant Privacy Inquiry." 

Terms of Use Updates and Notifications

We will notify users of any material changes to these terms of use through email notifications sent to your registered AutoTune account email address. We provide a minimum of thirty days advance notice for any substantive changes to our data handling practices or privacy policies.

Our Commitment to the Music Community

AutoTune has deliberately implemented a privacy-first approach to AI development that prioritizes user confidentiality over system enhancement. We recognize that conversations about music production techniques, artistic decisions, and creative workflows represent personal and professionally sensitive information that deserve the highest level of privacy protection.

Our commitment means that while our AI Assistant will not improve its responses based on your specific interactions, your conversations remain completely private and are not utilized to benefit other users or enhance our general AI capabilities. This approach reflects our dedication to maintaining the trust that music creators place in AutoTune as an essential tool in their creative process.

We appreciate your participation in this beta program and your contribution to developing better tools for the music production community.

This Terms of Use FAQ applies exclusively to the AutoTune Unlimited AI Assistant beta program. For information regarding your AutoTune Unlimited subscription or other Antares products and services, please consult our primary Terms of Service and Privacy Policy documentation.